1. About these terms
These Terms of Service ("Terms") govern your use of this website and any orders you place through it. By placing an order, you agree to these Terms. If you do not agree, please do not use the site.
This site is operated by [Business name not provided], with a registered address of [Registered address not provided]. You can contact us at [Contact email not provided].
2. Accounts
To place an order you must create an account and verify your phone number. You are responsible for keeping your account credentials secure and for all activity on your account.
You must be at least 18 years old, or have permission from a parent or guardian, to use this service.
3. Ordering and prices
All prices shown on the site are in the local currency and include any applicable taxes (e.g. VAT) where shown. Prices may change from time to time but changes will not affect orders that have already been confirmed.
When you place an order, you make an offer to buy the items listed at the prices shown. We are not obliged to accept your order — for example, if an item is out of stock, if we suspect fraud, or if you are outside our delivery area. If we cannot accept your order, we will let you know and refund any payment taken.
A contract between you and us is formed only once we have confirmed your order, not when payment is taken.
4. Payment
Payments are processed securely by Stripe. We accept credit and debit cards, and cash on collection where offered. We never see or store your full card details — only Stripe does.
For card orders, we take payment when you place the order. For cash on collection, payment is taken in person.
5. Delivery and collection
Estimated delivery and collection times are shown at checkout and on your order confirmation. These are estimates only — actual times depend on demand, weather, traffic and other factors outside our control.
For delivery orders, please make sure someone is available to receive the order at the address provided. If we cannot deliver because no one is available, we may charge a redelivery fee or cancel the order without refund.
For collection orders, please collect your order within 30 minutes of the ready time. Hot food not collected may be discarded for food-safety reasons.
6. Cancellations and refunds
Because items are often prepared fresh to order, you cannot cancel an order once we have started preparing it. If you change your mind before preparation begins, contact us as soon as possible and we will cancel and refund where reasonable.
If something is wrong with your order — wrong items, missing items, or a quality issue — please contact us within 24 hours and we will put it right. This does not affect your statutory rights under applicable consumer protection law.
7. Allergens and dietary information
Where applicable, allergen information is available for each item on the menu. Kitchens that prepare food on our behalf typically handle common allergens including gluten, nuts, dairy, eggs, soy, fish, and shellfish. We cannot guarantee that any item is free from traces of any allergen.
If you have a serious allergy, please contact us directly before ordering.
8. Your conduct
You agree not to:
- Use the site for any unlawful purpose
- Attempt to interfere with the site's normal operation
- Create accounts using false information or impersonate others
- Submit fraudulent orders or chargebacks
- Abuse, threaten, or harass our staff or delivery drivers — we reserve the right to refuse service in these cases
9. Our liability
We do our best to keep the site running smoothly, but we make no guarantees that it will be available at all times or free of errors.
To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms limits our liability for death, personal injury caused by negligence, fraud, or anything else that cannot be limited under the laws of England and Wales.
10. Intellectual property
All content on the site — menu items, photos, text, logos — belongs to us or our licensors. You may use the site to place orders, but you may not copy or reuse content for any other purpose without our permission.
11. Changes to these Terms
We may update these Terms from time to time. The version in effect when you place an order applies to that order. We will post any updates on this page with a new "last updated" date.
12. Governing law
These Terms are governed by the laws of England and Wales. Any disputes will be heard in the courts of England and Wales.
13. Contact us
If you have any questions about these Terms, please contact this shop at [Contact email not provided].