Privacy Policy
Last updated: 1 February 2026
This Privacy Policy explains how Ish & Chips (“we”, “our”, “us”) collects, uses, and protects your personal data when you use our mobile application and website.
1. Information We Collect
When you use our app, we may collect the following information:
- Name
- Email address
- Phone number
- Delivery or collection details
- Order details
- Payment confirmation details
We do not store your full payment card details.
2. Automatically Collected Information
We may automatically collect technical information such as device type, operating system, IP address, app usage data, and crash diagnostics to help improve app performance.
3. How We Use Your Information
- To process and fulfil food orders
- To send order updates and notifications
- To provide customer support
- To improve our app and services
- To comply with legal and accounting requirements
4. Payments
Payments are processed securely by third-party providers such as Stripe and Apple Pay. We do not have access to your full card details.
5. Data Sharing
We may share your information with:
- Ish & Chips staff for order fulfilment
- Payment and fraud prevention providers
- Cloud service providers (e.g. Firebase)
- Authorities where required by law
We do not sell your personal data.
6. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
7. Data Retention
Personal data is retained only as long as necessary to complete orders, handle disputes, and meet legal obligations.
8. Your Rights
You have the right to access, correct, or request deletion of your personal data, as well as to object to or restrict certain processing.
9. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, contact us at:
Email: support@ishandchips.co.uk